FAQ

🌸 When can I expect my order to be shipped?

I ship orders weekly. Every friday I'll ship all the orders made the prior days. If you make your order on a friday I will ship it the following week.

You will receive an email  when your order is ready to ship. That means your order will be shipped in the next few days.

If you want to know the status of your order, please, go to the contact page and fill the form or email me at [email protected]  and I will answer you as soon as possible.

 

🌸 How long does shipping take?

Once the order is shipped it all depends on where it is going to be delivered. Orders made in Spain will take about a week, and those placed in Europe will take a few weeks. Orders placed in other countries may take at least a month, but it could be more due to covid-19 reasons. Thank you very much for your patience!

If you are worried about the shipping, I recommend you to choose the tracking option while placing the order.

 

🌸 Shipping prices/options? Does shipping include tracking?

During the checkout process you will be shown a number of shipping options. Please, choose the shipping option that best suits your needs. Note that shipping options that do not specify “tracking” will NOT include tracking. If you choose the cheaper shipping option, it will NOT include tracking. If you want to track your order, please, choose the shipping option with the word “tracking” in it.

Tracking links are sent as soon as our postal service gives them to us. This could be a few days after you receive the email confirming the shipping. So please, be patient.

 

🌸 Can I combine two orders? 

We do not allow this option anymore since it makes more difficult the task of packaging the orders and it can lead to shipping mistakes easily. 

 

🌸 Do you accept returns and exchanges?

I do not do returns or exchanges. If you have an issue with your order or your item arrives damaged, please contact me through the contact form so we can find a solution.

I am not responsible for lost orders once they are shipped. If your order is sent back to us due to transportation, customs or delivery problems, I can send it again, but I will need you to pay the shipping fee again. If that is the case, please, contact me.

Please make sure that the address you entered is complete and 100% correct so the items will not get lost. Also write it in alphabet letters only (for other languages like Japanese, Chinese, etc).

Colors may appear different on screen compared to the physical product so please keep that in mind when ordering!

 

🌸 COVID 19

Due to COVID 19, shipping times may be delayed as well as preorder items may take a bit longer to be manufactured. Estimated shipping times are not exact so please give your order extra time to arrive! I really appreciate your patience during this time.